Our Help Desk Services
Help Desk Services we provide cover every aspect of system development, ensuring that each solution delivered will provide long-term benefits to our clients.
Automate all aspects of customer support with custom help desk software development services offered by us. Solutions we build include such core capabilities as automation suite, reporting & optimization, and ticket management. Apart from that, we make sure that each system is developed in the way to be easily customizable. Whether it is a reward system, some important integrations, etc. — our engineers will ensure your ability to get them all.
Make your service desk the center of your business strategy and the main driver for its success with the customization services we offer. We will customize every element of your existing systems to make it reflect your business purpose, as well as adhere to your brand design. From email and portal templates to unlimited custom fields capturing any data you need, we have got you covered.
Increase your confidence in IT and optimize your company's investments with information technology services. ITaaS we offer, cover a range of services, including the creation of business-oriented IT strategy, security & backup services, cloud migration services, infrastructure management & monitoring, etc. — all set to leverage the full power of technology and give your business a competitive advantage.
Ensure the protection of your help desk system from downtimes and breakdowns with support services. We will identify all the bottlenecks in your system to eliminate them, will make upgrades to the existing database, and prepare a system usage guide and a step-by-step troubleshooting guide — whatever is required to ensure that your business will be able to reap all the benefits from using a help desk system.
Make sure your help desk software solution is up-to-date and performs precisely with QA & testing services. We will test every item of your solution and perform all the needed fixes and updates, ensuring your ability to enjoy a fully-functional system. Whether there is a need for some minor fixes or significant changes, we will inform you ASAP, and take all the required steps to make your solution work for your business in the best possible way.
What are we offering
We build various types of help desk systems — all unified by alignment to processes held within a client’s company, and offering wide opportunities for customization.
Enterprise Help Desk Software
When developing help desk solutions for enterprises, we make sure to include every feature that can have a positive impact on our client's business performance. These include IT asset management, service request fulfillment, account management, survey management, and other features capable of maximizing employee productivity and improving interdepartmental communication.
Software as a Service (SaaS)
Web help desk systems developed by us could be reached with the convenience of both browsers and mobile apps. With technical support, system maintenance & upgrade, and data backup included in the package, such solutions ensure continuous smooth performance.
On-Premise Help Desk Software
Keeping an eye on the latest trends, we build on-premise help desk systems that feature everything you would expect from a modern solution, starting from live chat to advanced analytic tools. By integrating help desks with Google Drive, Active Directory, email service, and other services, we ensure our client’s ability to get the most out of the delivered solution.
Mobile Help Desk Software
Taking advantage of the latest technologies, we create help desk mobile applications that work smoothly across all types of mobile devices. Apart from providing our clients with the ability to support their customers while working at the convenience of a smartphone or tablet, we also pay much attention to security issues and the functionality of the solutions we deliver.
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